Frequently Asked Questions
Before you write in, you might find your answer here...
Q. Are these templates compatible with both Mac and PC?
A. Yes, all products on this site will work on both Macs and PCs. You just need Adobe After Effects, version CS5 or later (including Creative Cloud).
Q. My download link isn't working or the link has expired...
A. Sorry about that. Write me a message using this contact form and I'll get you squared away ASAP.
Q. I just downloaded the file... Now how do I install it?
A. Since it's a template and not a plug-in, you won't need to install anything. First, you will need to access the contents of the .zip file. Mac users can double-click the file. PC users should right-click the .zip file and choose the "Extract All" option. Locate the .aep project file inside and open it in Adobe After Effects.
Q. Why am I getting "Missing Files" errors and seeing colorful squares in After Effects?
A. The files are there, but After Effects has lost the link to their location. 95% of the time, it has to do with how the downloaded .zip file was opened. If you're a Windows user, be sure to right-click the .zip file, and choose the "Extract All" option.
Q. My computer crashed or I lost the file... Can you send me another one?
A. I can and I will. Just send me a message and tell me what you need. If possible, enter the email address you used to make the original purchase, so I can easily look it up.
Q. The template is running slow. How can I speed it up?
A. Check out the Preview Tips page.
Q. Will these effects work with Premiere, FCP, iMovie, Vegas, Motion, or other software?
A. Nope. They're for After Effects only. If you don't have After Effects, it's easy to get, now that Adobe has moved to a subscription program. You can subscribe for $30 a month, and cancel at any time.
Q. How can I get an invoice for my purchase with my company's information?
A. Send me a message with your company's info and I'll email you an invoice.